In an effort to best safeguard your login data and student records, we’ve recently made some improvements to our security measures.
Today, should you misplace your password, we can automatically reset your password to a random string of letters, numbers, and symbols to be seen only by you. In the past we could track down your old password, which was pretty convenient, but not as secure. Your data is now fully encrypted and no one in the company can decode your password. The same goes for your Security Key.
As a result, should any of your students have used a non-active email address to set up their SmartMusic account, they will need to update the email address associated with that account to access their password.
Another ongoing change is that we’re locking down your student data so that it is only accessible on your terms. What does this mean in practice? Let’s say you call our support staff for help: Today we’ll always ask your permission before viewing your student data–even in the act of troubleshooting.
As we work to finalize these current improvements, you may be asked for your password from our support staff. While this may seem at odds with improved privacy measures, it’s a temporary step as we complete the troubleshooting system.
Everyone at MakeMusic is committed to protecting your privacy and safeguarding your students’ personal data. We’ll never share your information with people outside of MakeMusic and we maintain strict internal confidentiality. If you have additional suggestions, please share them below by clicking on “Comments” or contact our support team directly for a private discussion of your account. We’ll be happy to answer any questions!